Savings Account over charged

I was over charged for replacement card, I did report the 1st time and they reversed the money, but still today they did the same thing and took R125.00 for card replacement and they did not reverse it this time when I went to Katlehong Branch they did not treat me well. All I need is my money back. And it seems like on the statement they come up with different excuses of that money, 1st it was Replacement card now it says fees, I don't understand fees that are charged like this on savings account. Am very angry and unhappy