SAVE ME FROM THIS INSTITUTION!!
I cannot explain how sick of Standard Bank I am. I was made to go to a branch to physically be present to close my account. I went to the Nicolway Branch on 19 August. I was told the account was now closed and the balance of R86.36 would be transferred to my new bank. Never once asked why we had closed all our accounts with Standard Bank, i.e. Bond, C/C, Savings, Current Acc, fixed deposits - not a word. Anyway this month I get a bank statement saying I owe them R747.16 of which R720.00 was for bank charges!!! On what??? An account that was supposedly closed. There is no way you can phone this lot so this will mean another trip to the bank and more queues and not a whole lots of damns given!!!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
28 Sept 2022, 09:25Good Morning Maria
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Sept 2022, 09:25
Official
Good Morning Maria
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
's updateReviewer Update
28 Sept 2022, 09:38image.png 9.68 KBThis should be exciting - I am ticking off the hours......... Let's see how quickly this gets resloved. My bet is on NEVER!!!
's update28 Sept 2022, 09:38
Reviewer Update
image.png 9.68 KBThis should be exciting - I am ticking off the hours......... Let's see how quickly this gets resloved. My bet is on NEVER!!!
Standard Bank's replyOfficial
28 Sept 2022, 10:06Good Morning Maria
Thank you for the details.
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Sept 2022, 10:06
Official
Good Morning Maria
Thank you for the details.
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
We will get our consultants to revert to you.
Kind Regards
Standard Bank Hello Peter Team
***
's updateReviewer Update
28 Sept 2022, 15:18 Gordon Bila just phoned:
Now suddenly this unexpected charge of R700+ is my petrol card! A card I never had - go figure. OMG, will this nightmare called Standard Bank never end?Thank you Gordon for your call - but - as expected, nothing came of it.Standard Bank needs to clear and close this account IMMEDIATELY!!!!!!!!!!!Do not tell me to go into any branch ever again - I WILL NOT DO IT.If this matter is not sorted out I will make this a legal matter. This is theft! The lady at the branch in August assured me the account was settled and CLOSED!
Now suddenly this unexpected charge of R700+ is my petrol card! A card I never had - go figure. OMG, will this nightmare called Standard Bank never end?Thank you Gordon for your call - but - as expected, nothing came of it.Standard Bank needs to clear and close this account IMMEDIATELY!!!!!!!!!!!Do not tell me to go into any branch ever again - I WILL NOT DO IT.If this matter is not sorted out I will make this a legal matter. This is theft! The lady at the branch in August assured me the account was settled and CLOSED!
's update28 Sept 2022, 15:18
Reviewer Update
Gordon Bila just phoned:
Now suddenly this unexpected charge of R700+ is my petrol card! A card I never had - go figure. OMG, will this nightmare called Standard Bank never end?Thank you Gordon for your call - but - as expected, nothing came of it.Standard Bank needs to clear and close this account IMMEDIATELY!!!!!!!!!!!Do not tell me to go into any branch ever again - I WILL NOT DO IT.If this matter is not sorted out I will make this a legal matter. This is theft! The lady at the branch in August assured me the account was settled and CLOSED!
Now suddenly this unexpected charge of R700+ is my petrol card! A card I never had - go figure. OMG, will this nightmare called Standard Bank never end?Thank you Gordon for your call - but - as expected, nothing came of it.Standard Bank needs to clear and close this account IMMEDIATELY!!!!!!!!!!!Do not tell me to go into any branch ever again - I WILL NOT DO IT.If this matter is not sorted out I will make this a legal matter. This is theft! The lady at the branch in August assured me the account was settled and CLOSED!
Standard Bank's replyOfficial
28 Sept 2022, 15:45Dear Maria
We have escalated the request and will provide feedback.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We have escalated the request and will provide feedback.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply28 Sept 2022, 15:45
Official
Dear Maria
We have escalated the request and will provide feedback.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We have escalated the request and will provide feedback.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***