eE
ebrahim E

1 reviews | Active since Jun 2016

02 Oct 2022, 09:55

Satandard banks unhealthy unprofession incompetant service AGAIN!!!!

I am still waiting for my checue card for over 2 weeks now since i last posted on hellopeter the bad review of such unprofessionalism and incompetence this bank possesses.

I got 2 phone calls from people working there to say we are authenticating your identity and will be intouch every 2 days for the delivery of your cheque card.

They called me twice iver 6 days and dis the same process and my card has still not left the branch.

How am i suppose to have access to my cheque account.

How am i able to transact and do my usual routines without my card.

Please standardbank i will withdraw my funds and move to fnb as this experience has just turned from bad to horrific!

The consultant even tells me there is a delivery fee after all of 6 days went and how unprofessional is that. Yet my card is still not in my hands and i am waiting for over 2 months now as i thought the bank will pick up my expiry date and contact mem ONLY to find out they so *********** that i jad to inform them and how inconvinienced they made me as a customer with such positive bank reassurance of how professional they are, only to have an experience like this.

They should fix this or its going higher and its something they will not like as i will move over 2000 family members to fnb INSTANTLY!

0
Replies (3)
Standard Bank
Standard Bank's reply02 Oct 2022, 10:18
Official
Dear Farha

Thank you for alerting us to this. We have escalated the matter to the card team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
eE
ebrahim E's update02 Oct 2022, 11:23
Reviewer Update
If my card is not here by this week kindly cancel my contract with standard bank as i am sick and tired of hearing this same reaponse over and over again each week
Standard Bank
Standard Bank's reply02 Oct 2022, 11:32
Official
Hello Farha

Thank you for getting back to us, we will advise the team of your request. 
 
Kindest regards, 
Standard Bank Hello Peter Team 
***