SM
Sizwe M
1 reviews | Active since Mar 2014
24 Jun 2025, 10:11
Saswitch claim
I logged a query with standard bank about an ATM withdrawal at one of FNB atms, at Yeoville Boxer, that never come out.
The resolution came back as resolved. When I called in for details, they said the ATM No was incorrect. But when I logged the query, they said it's a saswitch. The guy I spoke to said he's gonna call me the following day. A whole week has passed already
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
24 Jun 2025, 10:22Dear Sizwe,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jun 2025, 10:22
Official
Dear Sizwe,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Jul 2025, 12:43Dear Sizwe,
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jul 2025, 12:43
Official
Dear Sizwe,
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
SM
Sizwe M's updateReviewer Update
09 Jul 2025, 07:33Hi. I still haven't got help. The query came back as resolved but I do not know what is the resolution results. I logged yet another query with the request number ***. The SLA is passed due. I need feedback asap.
SM
Sizwe M's update09 Jul 2025, 07:33
Reviewer Update
Hi. I still haven't got help. The query came back as resolved but I do not know what is the resolution results. I logged yet another query with the request number ***. The SLA is passed due. I need feedback asap.
Standard Bank's replyOfficial
09 Jul 2025, 13:09Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply09 Jul 2025, 13:09
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
SM
Sizwe M's updateReviewer Update
10 Jul 2025, 08:23Even now it's fine. Anytime really.
SM
Sizwe M's update10 Jul 2025, 08:23
Reviewer Update
Even now it's fine. Anytime really.
SM
Sizwe M's updateReviewer Update
17 Jul 2025, 15:20I'm gonna escalate this to Ombudsman.
SM
Sizwe M's update17 Jul 2025, 15:20
Reviewer Update
I'm gonna escalate this to Ombudsman.
SM
Sizwe M's updateReviewer Update
17 Jul 2025, 15:43You are a ****ty bank!
SM
Sizwe M's update17 Jul 2025, 15:43
Reviewer Update
You are a ****ty bank!
SM
Sizwe M's updateReviewer Update
18 Jul 2025, 17:54**** you!
SM
Sizwe M's update18 Jul 2025, 17:54
Reviewer Update
**** you!
Standard Bank's replyOfficial
19 Jul 2025, 13:43Thank you for reaching out to us.
We regret that we were unable to provide a more favorable resolution in this matter.
Please know that your concerns were carefully reviewed, and every effort was made to address them in line with our policies and procedures.
We genuinely appreciate your feedback and understand that this outcome may be disappointing.
If you have any further questions or would like to discuss the matter in more detail, please don’t hesitate to contact us.
Thank you for your patience and understanding.
Kind regards,
Standard Bank Hello Peter Team
***
We regret that we were unable to provide a more favorable resolution in this matter.
Please know that your concerns were carefully reviewed, and every effort was made to address them in line with our policies and procedures.
We genuinely appreciate your feedback and understand that this outcome may be disappointing.
If you have any further questions or would like to discuss the matter in more detail, please don’t hesitate to contact us.
Thank you for your patience and understanding.
Kind regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jul 2025, 13:43
Official
Thank you for reaching out to us.
We regret that we were unable to provide a more favorable resolution in this matter.
Please know that your concerns were carefully reviewed, and every effort was made to address them in line with our policies and procedures.
We genuinely appreciate your feedback and understand that this outcome may be disappointing.
If you have any further questions or would like to discuss the matter in more detail, please don’t hesitate to contact us.
Thank you for your patience and understanding.
Kind regards,
Standard Bank Hello Peter Team
***
We regret that we were unable to provide a more favorable resolution in this matter.
Please know that your concerns were carefully reviewed, and every effort was made to address them in line with our policies and procedures.
We genuinely appreciate your feedback and understand that this outcome may be disappointing.
If you have any further questions or would like to discuss the matter in more detail, please don’t hesitate to contact us.
Thank you for your patience and understanding.
Kind regards,
Standard Bank Hello Peter Team
***