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richard W
1 reviews | Active since Feb 2026
23 Feb 2026, 09:33
Sandton city and App usless
I have visited the branch twice in the last two weeks. Both times sat down with consultants as they tried to give me a reason why my app would no longer show my home loan account. Re-did the whole FICA thing tried re registering my details etc, etc, etc, etc, Received the mandatory we will call you back with feedback.........just crickets Tried calling the branch and the number on the website says its been discontinued.......... Funny how the charges are never late or relate to service received.........
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Feb 2026, 10:23Dear Richard,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Feb 2026, 10:23
Official
Dear Richard,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
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richard W's updateReviewer Update
23 Feb 2026, 10:32Computer generated rely, nothing personal or even related to my complaint..........
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richard W's update23 Feb 2026, 10:32
Reviewer Update
Computer generated rely, nothing personal or even related to my complaint..........
Standard Bank's replyOfficial
24 Feb 2026, 11:55Dear Richard,
We would like to thank you for giving us the opportunity to address your matter.
We are glad our business banking team could assist in the resolution of this matter.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad our business banking team could assist in the resolution of this matter.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Feb 2026, 11:55
Official
Dear Richard,
We would like to thank you for giving us the opportunity to address your matter.
We are glad our business banking team could assist in the resolution of this matter.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad our business banking team could assist in the resolution of this matter.
Kindly let us know should need any further assistance.
Kindest regards,
Standard Bank Hello Peter Team
***