TL
Tumelo L
1 reviews | Active since Oct 2021
18 May 2022, 09:45
Same transactions debited twice from the account
The bank recently had an system error or maybe it was a malfunction were transactions made during last week were debited twice from the account and this resulted in my account being over-drafted. So the problem I currently have is that it seems like I’m paying for the honouring fees that were caused by the bank’s technical problems and the little I had in my account is gone and there is still a negative balance. I can’t be paying +\- R400 in honouring fees that I didn’t cause the technical to take place. A reimbur*****t must be settled.
Sad part is I went to Welkom Branch and I was assured everything will be fixed during this week even the honouring fees will be reversed.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
19 May 2022, 08:30Hello Tumelo
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 May 2022, 08:30
Official
Hello Tumelo
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We would like to get you sorted as soon as possible.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
TL
Tumelo L's updateReviewer Update
23 May 2022, 12:12Good day
The matter with transactions being reversed is settled, my main concern was the Honouring Fees I have to pay because of the banks technicalities as which I see are still not addressed or being worked on, I guess the burden of the banks failures lies on the customers.
The matter with transactions being reversed is settled, my main concern was the Honouring Fees I have to pay because of the banks technicalities as which I see are still not addressed or being worked on, I guess the burden of the banks failures lies on the customers.
TL
Tumelo L's update23 May 2022, 12:12
Reviewer Update
Good day
The matter with transactions being reversed is settled, my main concern was the Honouring Fees I have to pay because of the banks technicalities as which I see are still not addressed or being worked on, I guess the burden of the banks failures lies on the customers.
The matter with transactions being reversed is settled, my main concern was the Honouring Fees I have to pay because of the banks technicalities as which I see are still not addressed or being worked on, I guess the burden of the banks failures lies on the customers.
Standard Bank's replyOfficial
24 May 2022, 10:56Good Morning Tumelo
As per our telephonic conversation this matter has been resolved.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
As per our telephonic conversation this matter has been resolved.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply24 May 2022, 10:56
Official
Good Morning Tumelo
As per our telephonic conversation this matter has been resolved.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
As per our telephonic conversation this matter has been resolved.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
TL
Tumelo L's updateReviewer Update
24 May 2022, 11:01Good Day
Thank you very much for the kind service, the matters has been resolved.
Regards,
Tumelo
Thank you very much for the kind service, the matters has been resolved.
Regards,
Tumelo
TL
Tumelo L's update24 May 2022, 11:01
Reviewer Update
Good Day
Thank you very much for the kind service, the matters has been resolved.
Regards,
Tumelo
Thank you very much for the kind service, the matters has been resolved.
Regards,
Tumelo
Standard Bank's replyOfficial
24 May 2022, 13:07Hello Tumelo
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that we were able to help.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that we were able to help.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply24 May 2022, 13:07
Official
Hello Tumelo
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that we were able to help.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that we were able to help.
Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
Have a great day further.
Kind regards
Standard Bank Help Centre
***