JL
James L
1 reviews | Active since Mar 2014
17 Feb 2024, 13:00
Same problem over and over again
On 31 January, my wife was charged 30c for MyUpdate SMS. Now her PlusPlan account is below the Rebate threshold, and therefore she's going to be charged the monthly fee at the end of Feb, instead of no fees for keeping the account above the threshold. My wife never asked for MyUpdate SMS. This is the 3rd time I've had to deal with this MyUpdate issue with Standard Bank. What is wrong with Standard Bank? Do they like making my wife's and my life difficult?
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
17 Feb 2024, 13:18 Hi James
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away. Kindly provide with your wife's ID number and contact details, so we can assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away. Kindly provide with your wife's ID number and contact details, so we can assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Feb 2024, 13:18
Official
Hi James
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away. Kindly provide with your wife's ID number and contact details, so we can assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
We appreciate you making us aware of this.
We want to make sure that your issue is taken care of right away. Kindly provide with your wife's ID number and contact details, so we can assist further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Feb 2024, 13:25Dear James
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Feb 2024, 13:25
Official
Dear James
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
JL
James L's updateReviewer Update
28 Feb 2024, 07:18It's been over a week and have had no contact. Disappointing.
JL
James L's update28 Feb 2024, 07:18
Reviewer Update
It's been over a week and have had no contact. Disappointing.