Same problem for 3 years

I would like to complain about my 32 day account that is with Standard Bank. It is impossible to track how much money is in the account as it can not be added to my app. I get spontaneous emails from standard bank about the balance but this email is password protected and does not open with my ID number. I've tried numerous times for help but no one seems to know how to help me. This has continued for 3 years. Standard bank is diligent in taking the money but I have no idea where it is going.