Same poor service, different week: It can be? More like, never was!

This is my second complaint on this platform about the same issue. I have even used the "official" route and sent THREE emails to ***

Guess what, no response via "official" channels, a pathetic "Hello Andrew" on my previous complaint. I, AS THE CUSTOMER, have rep**** more on my complaint than Standard Bank. The ENTIRE saga is pathetic. My issue remains:

I've literally spent THOUSANDS settling my credit card account. Having paid settlement amounts, calling and being on hold with retentions for hours, my credit card account is STILL open. To make matters worse it now has ACCOINT FEES deducted. Clients have to call, clients have to complain and send emails. It is a disgrace. I'll never bank with Standard Bank ever again.

Yours in disgust and disappointment.