SAME OLD SHODDY SERVICE

I have been waiting for a response to an email I sent for over a week and to which I received an automated reply saying that an agent will contact me within 48 hours. It appears that unless one appeals to STD bank through social media, one is just ignored. It is outrageous and I imagine they will tell me to contact their call centre yet I refuse as it is time and money gobbling. The same goes for the long long quesus inside the branch (Rosebank Mall) What with the pandemic spiking at the moment it is inappropriate to expect a client to have to chase after them especially when the error is on their side of the workbench (so to speak) I have provided a very comprehensive explanation in my email and also attached documents to facilitate the process. I once, (a couple of years ago with the same bank) had an agent phone me to ask me to explain what I needed to which I rep****, "it's in the email" to which she proceeded to hangup the phone with a grumpy sigh (one could feel the eye roll) I, like many other people am trying to recalabrate my life and carreer post pandemic crisis and to have my time wasted in such an incongruous manner is a shame! Diane