JT
Jannie T
1 reviews | Active since Mar 2009
03 Aug 2022, 09:38
Same old music over and over, and no response
I tried to do a transaction on my Standard Bank business card via Snapscan yesterday. It declined. I got a SMS asking me to call the helpdesk because they temporarily suspended my card awaiting me to confirm the transaction. Someone picked up and had to escalate the matter to a team lead. I have now been sitting here for more than 30 mins listening to the same music. So I will put the phone down now, and NEVER use the card again. If you want me to transact, you can call me. I will NOT CALL YOU AGAIN...
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
03 Aug 2022, 09:44Dear Jannie du Toit,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply03 Aug 2022, 09:44
Official
Dear Jannie du Toit,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
JT
Jannie T's updateReviewer Update
01 Sept 2022, 11:18Since the 3rd of August up to today (1 September ) nearly a month later, I have not received a call or a voice message from you....
JT
Jannie T's update01 Sept 2022, 11:18
Reviewer Update
Since the 3rd of August up to today (1 September ) nearly a month later, I have not received a call or a voice message from you....
Standard Bank's replyOfficial
01 Sept 2022, 11:38Good day Jannie
We apologize that the matter has not been resolved. We will refer to the previous escalation and provide feedback.
Kindest regards, Standard Bank Hello Peter Team***
We apologize that the matter has not been resolved. We will refer to the previous escalation and provide feedback.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply01 Sept 2022, 11:38
Official
Good day Jannie
We apologize that the matter has not been resolved. We will refer to the previous escalation and provide feedback.
Kindest regards, Standard Bank Hello Peter Team***
We apologize that the matter has not been resolved. We will refer to the previous escalation and provide feedback.
Kindest regards, Standard Bank Hello Peter Team***
JT
Jannie T's updateReviewer Update
01 Sept 2022, 11:40Must I wait another month...?
JT
Jannie T's update01 Sept 2022, 11:40
Reviewer Update
Must I wait another month...?
Standard Bank's replyOfficial
01 Sept 2022, 12:19Hello Jannie
We have requested feedback and alerted the team to provide outcome by end of business today.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
We have requested feedback and alerted the team to provide outcome by end of business today.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply01 Sept 2022, 12:19
Official
Hello Jannie
We have requested feedback and alerted the team to provide outcome by end of business today.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
We have requested feedback and alerted the team to provide outcome by end of business today.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
JT
Jannie T's updateReviewer Update
04 Sept 2022, 07:34I have not heard anything. Sick of false promises. You have my e-mail address - why can you not send me e-mail if you struggle to get hold of me telephonically? No voicemails, nothing...
JT
Jannie T's update04 Sept 2022, 07:34
Reviewer Update
I have not heard anything. Sick of false promises. You have my e-mail address - why can you not send me e-mail if you struggle to get hold of me telephonically? No voicemails, nothing...
Standard Bank's replyOfficial
04 Sept 2022, 09:09Good day Jannie,
We apologize that no feedback was granted. We have received a note that the team has resolved the matter and block removed.
The team did call on Thursday 1st August 2022, however did not get ahold of you.
Kindly use the card to confirm that you are able to proceed with payments.
Kindest regards, Standard Bank Hello Peter Team***
We apologize that no feedback was granted. We have received a note that the team has resolved the matter and block removed.
The team did call on Thursday 1st August 2022, however did not get ahold of you.
Kindly use the card to confirm that you are able to proceed with payments.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply04 Sept 2022, 09:09
Official
Good day Jannie,
We apologize that no feedback was granted. We have received a note that the team has resolved the matter and block removed.
The team did call on Thursday 1st August 2022, however did not get ahold of you.
Kindly use the card to confirm that you are able to proceed with payments.
Kindest regards, Standard Bank Hello Peter Team***
We apologize that no feedback was granted. We have received a note that the team has resolved the matter and block removed.
The team did call on Thursday 1st August 2022, however did not get ahold of you.
Kindly use the card to confirm that you are able to proceed with payments.
Kindest regards, Standard Bank Hello Peter Team***