Same complaint - SB not giving me my rebates

I changed my pricing option of my Elite Banking Cheque Card from Fixed monthly service/management fee to the Rebate option on 31 January 2015 at the Wonderpark branch. Since then I've never received any Rebates even though I've kept my account over the R10k minimum. Why is this? Where are my Rebates?<br> <br> SUPPLIER'S RESPONSE<br> <br> Hello winlee,<br> <br> Thank you for your posting and allowing us an opportunity to investigate your complaint.<br> This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.<br> <br> Kind regards<br> <br> Complaint Resolution Centre<br> <br> UPDATED RESPONSE<br> <br> Hello winlee,<br> <br> Thank you for your matter you have raised.<br> We have contacted you to respond to the matter you have raised.<br> We apologise for any frustration we may have caused you.<br> <br> Kind regards<br> <br> Tamara Lepan<br> Complaint Resolution Centre<br> <br> CUSTOMER'S FEEDBACK<br> <br> Indifferent: Thank you for speaking so nicely to me and for your explanation on why I am not getting my rebates, but when I went to look at the brochure again, what you told me didn't match with the brochure. In fact, it was the Wonderpark consultant that suggested I change from the Fixed to Rebate option. So please, Standard Bank owes me rebates.