Sales & Marketing
Got a call dated for the 01/11/2018 by this following number zero eight seven double three zero three double one four, this should be a marketing number however she was offering me a credit card, just wanted to confirm if it's legit or a **** as she had my details populated already. However if you are going to call a prospect and offer a product or service why wasn't an sms or email sent to the client to confirm that they will be getting a call from Standard bank, to secure the message a OTP could be sent to the clients email address to open and read the encrypted message. However I feel the manner it was done in was unprofessional and my personal details have been compromised, no consideration of the POPI Act and TCF outcome 3.I don't blame the agent. I blame the process that was created. I also requested for a confirmation letter what was stipulated to me via email, NOTHING OBTAINED!!!
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Our team has since requested that you provide your ID number so that we can investigate the matter.
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Your response will be appreciated.
Our team has since requested that you provide your ID number so that we can investigate the matter.
You can reply privately.
Your response will be appreciated.
