RB
Reinhard B
1 reviews | Active since Mar 2015
23 May 2020, 10:24
Sales Call at 3AM on a Saturday!
I called to complain and was told to call back on Monday. Which is fine, however I am truly dissatisfied about what happened. I don't think it's okay for your life insurance team to call me at 2:50 AM on a Saturday morning to try and sell me life insurance products.
I would like this incident investigated and what you as a company plan to do about preventing this harassment.
I await your feedback!
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Replies (1)
Standard Bank's replyOfficial
24 May 2020, 03:15Hello Reinhard
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply24 May 2020, 03:15
Official
Hello Reinhard
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***