Salary paid to account/but account locked

I have opened an account at standard bank last month via internet banking, i was requested to collect my bank card with my id, residence, bank statements and payslip,finally after the 3rd attempt i received my card, according to the branch it was activated, i also received a letter informing my employer of the new account details, today i was supposed to get paid but there is no funds in my account, so i contacted the employer and they confirm the money has been paid, the bank says it was not, after 3 hours of calling up and down a standard bank consultant tells me my account is locked due to outstanding documents, i gave the branch all the documents that is how i received my card, i asked if they could call the branch and sort it, they said they cant, after several more calls some one puts me to the branch where i got sent around again and was then cut off, if i get asked again to go to the branch and sit another 2 hours in a qeue, which means i will have to take leave again, i will rather open an account somewhere else