NG
Ntembeko G
1 reviews | Active since Feb 2026
05 Feb 2026, 10:32
****** salary from Standard bank Prestige app
Hi, I need your help. My whole salary was taken from my standard bank app and the say i authrized the transactions. On the 23rd a salary was paid to my standard bank account. Around 8 pm i tried logging in the app but the app kicked me out. Later on i managed to log in. At around 21:23 pm i called *** to report this but the call was not picked. I further sent an email to the private banker around 21: 25 on the 23rd. The private banker nver responded to the email until 4th of february 2026. The outcomes of the investigations are saying the, the transations happened from 21: 34. and that time is the time the then banker was ignoring the email.
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Replies (2)
Standard Bank's replyOfficial
05 Feb 2026, 10:40Dear Ntembeko,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Feb 2026, 10:40
Official
Dear Ntembeko,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
05 Feb 2026, 10:53Dear Ntembeko,
Your request has been escalated to the Head of our Prestige Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Your request has been escalated to the Head of our Prestige Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Feb 2026, 10:53
Official
Dear Ntembeko,
Your request has been escalated to the Head of our Prestige Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Your request has been escalated to the Head of our Prestige Banking desk.
You will receive a call before the close of business today.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***