Salary erroneously Deposited in a closed account

would like to start by saying, their services is immensely poor.

I am a standard bank customer, who had her salary erroneously deposited in a closed account that i used to have with standard bank.this money was deposited on the 24th of February and the next day, i went to the bank on the 25th where i was told the money will bounce back to the employer's account and was told to wait for 3-7 day which i did...and the money did not return to the employer's account.

Saturday the 7th, I went to the bank and they told me the department that will be able to track the money is closed so the will send an email which will be attended to hopeful today.during the wait of 3-7 days i used to call your call center and was told because i am using the standard bank the matter will be sorted out money transferred the same day. and very confusingly so the branch that i visited Saturday, they told me i must wait 48 hrs max.

is this how all the standard bank customers are all treated or is it because i am ''BLACK"!

I logged a complain this morning and no one bothered to respond to me.my debit are not paid for and I am not surviving while Standard bank has my money kept ...in their nest and was told this morning by their call center consultants that my matter will only be attended to on the 1st of April....Peter help me I do not know how to tackle this matter anymore!