TB
Thandukwazi B

1 reviews | Active since Apr 2019

26 Apr 2019, 14:32

SAFPS Listing and ********* behaviour

Unfair Listing on the SAFPS I was informed that Standard Bank ha listed me on the SAFPS and I contacted the bank they requested I visit the branch and proved certain document which I did. But when I followed up on the matter the banks was telling me lies after lies. ( summary)(Ref: ********** 371.

1. I was meant to believe that Standard bank was investigation this matter (by Alice Ngcwabe) who told me that I would be receiving the feedback on or before the close of business yesterday. Which commitment she did not honor. 2. I then tried contacting her telephonic but my calls were not answered for the whole day and still not update on the matter. 3. I then contacted the call center in regards to this matter where I spoke to a consultant by the name of Jose Naido ( refused to offer a reference number for this call), mentioned that there has been no update and or investigation that has been reported on the matter. I then requested to speak to his manager (C Williams) who confirmed such. 4. J Naido made mention that he has been in communication with the investigation agent (Alice Ngcwabe) who informed him that the matter is now with the Bank Ombudsman and that she wont be giving any update on the matter if I require information I will get it from the Ombudsman, which surprised me as I did not open the case with the Bank Ombudsman as how to how did the case get there. I then contacted Lisbeth Mokhochase (the manager at Bank Ombudsman) she indicated that there is no way that this case will be with the Ombudsman.

No truth.........

0
Replies (1)
Standard Bank
Standard Bank's reply28 Apr 2019, 06:42
Official
 Hello  Thandukwazi, 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Sheriline Martin Complaint Resolution Centre
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