Sad way to treat your late client

Very disappointed in you and your deceased estate department.

My Mothet who is now late has been a client with you guys for years and this is how you treat her affairs as if she didn't matter as a client of this bank.

I have sent documents to you for her account and yet today still nothing no assistance from you guys I've been sending her ID for a number of times and still you request it again and again, if your staff is *********** to actually open up a attachment to view the image then this is below your so called standards.

Very disappointed especially during a time where grief and pain is left behind her passing but to get her account matters sorted instead of showing competence you decide to show more problems then anything else.

I want a team leader or manager in that department to reach out to me.