AA
Ashley A
1 reviews | Active since Mar 2013
05 Nov 2024, 13:57
Sad Service at Standard Bank
Was promised multiple times a transfer of a loan increase will be resolved since 31 October 2024. This is terrible because I was advised multiple times that this matter will be concluded and the transfer will be done. Still waiting as multiple broken promises has occurred. Clearly the customer service is actually -10 right now. The last call I had I was placed on hold for over 10 minutes and transferred to the customer service survey. P.S. No one bothered to call me back.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
05 Nov 2024, 14:13Dear Ashley
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Nov 2024, 14:13
Official
Dear Ashley
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Nov 2024, 14:01Dear Ashley
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2024, 14:01
Official
Dear Ashley
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kindest regards
Standard Bank Hello Peter Team
***