Sad ex Standardbank client

I have been banking with Standardbank for 20 years now and they gave me excellent private banking service. Over the last 2 years that service declined to a point where it is now non existent. Their digital journey is so aggressive that they have lost the human side of their bank and closed so many branches having to get to a branch is hard and a painful wait in long queues. They are now so digital that they haven't even noticed that I have left the bank. I dont think that use case has been catered for in there digital roadmap. Not sure a machine would be able to show enough empathy as to why you are leaving. I have now joined Nedbank and it is this banks human side that drew me. They have the blend between digitizing and bot losing their human side down to exactly where ot should be.