Sad but true service from standard bank

So the other day I do a statement and notice that a big transaction was made stressing I called the bank like one would do that is when it all started the first person I spoke to said they couldn't help as I only had a savings account and this is my problem I couldn't believe I was being treated this way Ive been a old customer for years even referring people to there bank the second person I will say was tens times better I wish I got her name as she will go far with the attitude she had for customers trying the best to help me she said A person would call me that day sadly there was never a call actually there has never been a call ive always had to call anyways the next call had me boiling when they said they had no info on my request only after loosing it with them did they say oh they found it and it was going to take longer than the seven days I was first quoted they told me I would know by the 24th so today I write on the 25th called again first person dropped my call the next person tried to find out after a long time holding came back he did apologize for the wait but said to me the person who is managing my account hasn't updated anyone on what is happening he said they will call me hmm I doubt it but anyways I guess one must accept that my money is gone and this is how life is one thing I can promise I'm finished with standard bank I just hope somebody reads this and decides to not use their bank