1 reviews | Active since Sept 2016
Sad and disappointed soon to be ex customer.
Currently I make money through trading platforms and I am using Standard Bank to process payments. They suddenly froze my account because they say there are suspicious activities. I sent them all the details of my trading including an affidavit from the police station, but they still have not opened my account. I never thought standard bank was still in the dark ages and I don't understand the fact that they did not even call and ask if the transactions are mine or not. Standard Bank is one of the top commercial banks and that is the whole purpose of using them for my hustle. I don't think I will ever recommend Standard Bank. I am very disappointed in them, and I would like my money back so I can close the account.
Siphesande Nathan Kempele is my name.
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
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We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
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I would like to indicate that I have received a call from Standard Bank regarding this. I have never spoken to a person that rude in my life. He had the audacity to tell me to forget my money and it will rot in that account. How can, as a Customer Service person, have the guts to say that to a customer who is banking with you.
He did not even say anything helpful or whether he will try to assist or not. I think Standard Bank should take some of their staff to a Customer Service course or workshop. This is not how you deal with a frustrated customer unless you do not need their business anymore.
Still feeling frustrated,
I would like to indicate that I have received a call from Standard Bank regarding this. I have never spoken to a person that rude in my life. He had the audacity to tell me to forget my money and it will rot in that account. How can, as a Customer Service person, have the guts to say that to a customer who is banking with you.
He did not even say anything helpful or whether he will try to assist or not. I think Standard Bank should take some of their staff to a Customer Service course or workshop. This is not how you deal with a frustrated customer unless you do not need their business anymore.
Still feeling frustrated,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We will request our team to follow up on this matter.
We will be in touch further feedback.
Kindest regards
Standard Bank Hello Peter Team
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This is not the level of service we strive for.
We understand your frustration and are here to help.
We will request our team to follow up on this matter.
We will be in touch further feedback.
Kindest regards
Standard Bank Hello Peter Team
***