Sad and disappointed by ***** department

I experienced ********** activity with my card and called in immediately only to be on hold for 25 minutes with no answer. When into a branch, card stopped new one ordered and was given a number to call. Called the number, emailed them qnd even requested an agent call me and all that got me was my new and being stopped. It's been 3 weeks and almoat R9000 later with no feedback or answer from the ***** department. I am at my wits end as a loss of almost R9000 is a lot of money for me to loose and my bank doesn't care enough to give me feedback.