sad

have emailed and contacted standard bank life insurance since September month my mother susanna catharina Smith has a home loan with standard bank and has life insurance on the home loan of her and my father Jan Harm smith in the case that if one of them should pass away that the house will be paid in full. i have send all the necessary document to you and still nothing has been done since then. as this is a very sad time for us and we trusted in you to handle this situation as soon as possible but to no avail. every time i have to ask for assistant all the heartache start all over again. my mother was put on pension at her work and can not afford the installment anymore and are still in grieve of my fathers sudden passing she is reminded everyday from standardbank homeloans that she still owns them money. please feel free to contact me regarding this matter as i am the executor of my fathers estate. *** Bernadine Dietrichsen.