SJN
Sue J. NoGama

1 reviews | Active since Jul 2016

14 Apr 2015, 13:14

SA PASSPORT ******* DOCUMENT!!!!!

WASTED AN HOUR on the whole transaction to send money overseas like I always do. After that the know-it-all manager says your ID is defaced and I said yes that is why I offered my SA Passport and my drivers' license - he says no the SA Passport is NOT a legal document - helllllloooo???<br> <br> When I said other branches do my transaction regularly, he says, VERY SMUGLY, he has seen which branch is doing my transactions (Oh look, I'm SO CLEVER!!) and is going to report that branch as it is not legal!!<br> <br> I told him to go ahead and do that and throw the spanner in the works for a customer that has been with the bank for more than TWENTY F.KING YEARS!!!! <br> <br> The arrogant pr.ick just smiled and cancelled my transaction. <br> <br> This is at MY LOCAL branch where I have ALL my accounts!!! Waste of time - DISGUSTING!!!<br> <br> If I don't get a PERSONAL WRITTEN apology FROM HIM I am closing my accounts and taking them elsewhere. <br> <br> I have had MORE THAN ENOUGH with this frigging branch and bank!!!

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Replies (1)
Standard Bank
Standard Bank's reply14 Apr 2015, 16:30
Official
Hello sunevia,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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Best regards,