VN
Valentino N
1 reviews | Active since Mar 2013
21 Jul 2025, 10:17
Running balance increased by 39c on Credit Card
I imported my credit card transactions into a spreadsheet (as i do every month) and was shocked to find an extra 39c added to the balance for one transaction i.e. the calculation is incorrect. Checked on the app and downloaded the statement and the incorrect calculation is shown consistently. The transaction amount was only R 59.97 and the previous transaction was the monthly finance charge. I don't want to speculate without giving the bank an opportunity to provide a proper explanation.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
21 Jul 2025, 10:19Dear Valentino,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jul 2025, 10:19
Official
Dear Valentino,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***