runarounf

I have had an access account with Srandard Bank for over 5 years but WoW what a terrible experience I have had in the past 3 weeks.

My account had a ***** blog on it, not to mention a terrible service that was given to me during that time.

from the 5th of July 2018, mind you I'm getting paid to this account... I could not make use of my car nor could i make use of my online banking. I went to the branch at Mutual Park for over 5 times, not eating during lunch time trying to sort out this matter.

For me to be aware, I sent myself a voucher which was actually meant for someone, and the person tried to withdraw it over 10000 miles away and could not get it, always error code of 0705, only to find out that the voucher was suspended due to ***** suspection and it was unbloged. For my suprise I was not told that the whole account is suspended, until I was strunded and tried to to buy the airtime online and the the error message I got was "There is a problem with your card. Call ***for assistance"... Did they assist me?! Hell no, it was a runaround of calls for me.

The consultant who was assisting me always advised me to call the card division, the card division said we should call the ***** department, the ***** department said we should call the forensics team to remove the blog, the forensics said we should call Card ***** department and on that line I spoke to Ofentse Monare and the call reference number is ********** 724 who had no assistance at all. He said to me, his department is the one that can remove the blog but he cannot do it because there is no notes on the system and he told me that he cannot help me, at the same time constantly confirming that his department is the one to assist with such a matter, at the same time refusing to let me speak to his superior who could possible come up with a solution.

After getting really upset and reacting at the branch, suddenly the BM of Mutual Park in Pinelands could offer me with a new card which was not done 3 weeks ago when I first went there, what I hate the most is that the new card fee come from my account of which I am not liable for this whole mess.

At some point I was really in need of money and the consultant offered to give me the money from inside and guess what, the charges for that transaction was not an ATM charge and should be liable for that? The mightly Standard Bank.

Funny enough they never call me back regarding this ongoing issue , nor to even drop me an email but in April when one of my contract save was due and the money that was paid out was slightly more with an interest of about R40, they took an initiative to call me and live a voice mail because it was about them getting money.

I am so disappointed at Standard Bank, as a matter of fact my whole family will have to closed their Standard Bank accounts due to this bad service and lack of competency.

Therefore I need this matter to be resolved ASAP, as I am getting my salary to this account and there is no way my debit orders will not go off due to a silly mistake that was done by an employee who was not trained properly.