1 reviews | Active since Mar 2019
Runaround to change from Bundle to Pay as you transact
<p>I have been given a run around whilst trying to change my account from Bundle to Pay as you transact. They tell me that I have to produce a payslip for this to be done. I do not have a payslip, I am not formally employed and the bundle account is ****** expensive. Can you please change my account to pay as you transact and stop giving me a run around. So if I do not have a payslip I have to pay your expensive fees???</p>
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Still sitting with the same problem, R190 was debited into my account even though on several occasions now I have indcated that I do not want your ****** expensive bundle. The account is now sitting on a negative, I am unable to bring it back to a positive because you refuse to take-off your expensive bundle. Harotious Mabandla a Standard Bank employee called me and indicated that the bundle will be removed even after several follow ups the problem is still not resolved. Standard Bank proves all the negative sentiments that people have around banks is true.
Please just remove the ****** expensive bundle.
Still sitting with the same problem, R190 was debited into my account even though on several occasions now I have indcated that I do not want your ****** expensive bundle. The account is now sitting on a negative, I am unable to bring it back to a positive because you refuse to take-off your expensive bundle. Harotious Mabandla a Standard Bank employee called me and indicated that the bundle will be removed even after several follow ups the problem is still not resolved. Standard Bank proves all the negative sentiments that people have around banks is true.
Please just remove the ****** expensive bundle.