Run as far away from Standard Bank as possible!

Standard Bank “Prestige” account isn’t so prestigious. Don’t be fooled by the bank saying “this offering (“Prestige” bank account) is delivered through a dedicated Prestige Team.” The Standard Bank team simply lacks a sense of urgency.

I “app****” for a credit card (and explicitly explained how urgently I needed it) in mid-August 2020, through one of the bank’s bankers in Polokwane, Mmathapelo. Not once has this banker picked up the phone to update me on the progress of my application without me having to first run after her.

The account would take 3-5 working days to open, is what I was told in mid-August.

Guess what the banker told me when I called her yesterday (over a month later) to again (for the hundredth time) check on the progress of my application? That she lost the documents submitted to her as part of the credit account application. Jiki jiki, a couple of minutes later, she calls back and tells me she found the documents.

Do you now see why I put “app****” in second paragraph in quotation marks? Because, while I thought the application had been done, it hadn’t. Mmathapelo couldn’t have cared anymore less. Despite fact that I told her I urgently needed the credit account, she decided to place documents part of my application wherever only she knows, and over a month later, yesterday, she still hadn’t actually process my stuff.

It can’t get anymore disappointing or disgusting than this. I am absolutely repelled and plan on leaving Standard Bank soon!

I cannot tolerate anymore abuse from this bank.

Sies!