RUN.
Standard Bank has lost my once dedicated allegiance as a customer for good. I have been trying to get support from them - online, in branch and via telephone - but to date, the only thing I do get (about 8 times a day) is a call from their call centre - even though I have pointed out on several occasions that I am hard of hearing and cannot use the telephone. They have switched to complete automation - no one thinks, people just follow Call Centre Scripts when they service their customers. I have been to the banking ombudsman trying to get service from them - but to date - they still refuse to help me get access to my accounts. RUN AS FAST AS YOU CAN AND DON'T BELIEVE A WORD OF THEIR MARKETING. IF THIS IS ALL THAT AFRICA CAN OFFER - WE ARE IN A SORRY STATE.
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Replies (3)
Standard Bank's replyOfficial
10 Jul 2019, 06:11 Hello Shala Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Best regards,
Standard Bank's reply10 Jul 2019, 06:11
Official
Hello Shala Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Best regards,
's updateReviewer Update
10 Jul 2019, 14:00Dear Mr. Asvat - that is the lamest apology I have ever heard - I could write more honest templates! Whilst I was reading it - I get three phone calls from Attorneys - telling me that my accounts are unpaid - whilst I gave all the details for debit orders to SBSA on 05.06.19 - but lies unattended to in my Prestige Bankers Inbox. You are not committed at all. You, the Staff of SBSA should have been the first people to raise flags at the disastrous management. I am happy to say - like a rat and a sinking ship - I am gone.
's update10 Jul 2019, 14:00
Reviewer Update
Dear Mr. Asvat - that is the lamest apology I have ever heard - I could write more honest templates! Whilst I was reading it - I get three phone calls from Attorneys - telling me that my accounts are unpaid - whilst I gave all the details for debit orders to SBSA on 05.06.19 - but lies unattended to in my Prestige Bankers Inbox. You are not committed at all. You, the Staff of SBSA should have been the first people to raise flags at the disastrous management. I am happy to say - like a rat and a sinking ship - I am gone.
Standard Bank's replyOfficial
24 Jul 2019, 10:01Dear Shala Riet
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that the prestige banker is assisting with the matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that the prestige banker is assisting with the matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply24 Jul 2019, 10:01
Official
Dear Shala Riet
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that the prestige banker is assisting with the matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence and can confirm that the prestige banker is assisting with the matter.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,