1 reviews | Active since Jan 2014
Ruler of RED TAPE
On 15/4/2015 I had R116450 (magtape credit Estate Late ....) paid into my cheque account. The account is over 20 years old, never a RD and all there is no 7 day hold on anything paid into my account. On 23/4 I tried to transfer R100k to my Capitec account. Couldn't, reason exceeds EAP (?). Sent online secure message (23/4 & 24/4 & 24/4) to Std bank to temp increase EAP to R100k. I received a call to say that Std bank first had to establish the source of the funds??? Never mind that it is a magtape credit annotated Estate Late .... This means that the funds are being transfered from FNB to Std. One bank to another, but Std bank due to their RED TAPE insist on verifying the source of the funds?? How stupid can they be? I cannot transfer the cleared funds out of my account via EFT, yet I could write out a cheque for the full amount, or draw the funds cash at the tellers, or draw R1000 per day at the ATMs. Std bank seriously need to look at their own self made RED TAPE rules.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
