JC
Jessica C

1 reviews | Active since Dec 2014

16 Nov 2016, 07:56

Rudest Sales Consultant EVER

<p>On Saturday the 12th of November. My wife and i decided to open a new bank account for my mother in law... Bear in mind she wanted FNB but i convinced her to go to Standard Bank.... First of all as my wife said hello she could not even greet back.... As we were sitting there we had no idea what account is being opened.... As she failed to inform us.... My wife and mother in law sat at the chairs i stood... She then looks my way and tells not asks TELLS me like a 1 year old to go sit there pointing out of the cubicle... I told her now being rude back i do not want to sit... I want to ask her a question she then looks at me like im stupid i told her ill ask when she is done with the account..... The entire time she just sat there with her rude face... My wife then asked if we deposit money at the ATM she tells her "what do you mean" to me this is a simple question... My wife then very aggressed tells her.... "What do i mean" means give me more info on the account....she said im trying but you keep talking..since when is actually begging for info talking... I was basically felt like her trainer The consultant then said whatever you do on the account they charge you... She then continues on the computer.... My mother in law... In plain Afrikaans " stripped her moer" she stood up... Telling her she is most rudest person since we walked through the door... And asked her if she has been trained... I do not understand how Standard Bank employed such a rufe person... She sould sit at the back and do filing not work with people... Not even a cafe would hire this woman.... I want to know how this would be adressed.... Everyone knowsabsolutelys spreads... trust me i assure you i will tell every single person i come in contact with about this absulute awfull branch</p>

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Replies (2)
Standard Bank
Standard Bank's reply16 Nov 2016, 15:58
Official
Good day Jessica Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter was allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
Standard Bank
Standard Bank's reply17 Nov 2016, 14:02
Official

Dear Jessica

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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