1 reviews | Active since Jun 2017

07 Jun 2017, 17:14

Rudest call centre agent ever

<p>I was called today by a standard bank call centre agent selling an insurance/ accidental cover. I let her explain the product to me, after her explanation I politely declined the offer. She persisted, which was fine, at first I admired her persistence but after declining the offer about 5 or 6 times I started getting frustrated as I was at work. I continued being polite and declining but she insisted. "How can you not be able to afford R70" she said to me. It was as if I was talking to a friend selling me Avon products. Why should I explain my financial situation to a stranger? Eventually after declining firmly she told me "yah you will remember me one day" and hung up. I have never been spoken to like this by a call centre agent. I thought they were supposed to be polite. I did nothing to deserve her rude disgusting attitude. I politely declined her offer. </p> <p> </p> <p>After this disgusting phone call I contacted standard bank to complain as I was appalled by how this person spoke to a customer. I do not ever complain about service and all that but this really grinder my gears so I got standard bank on the line. I explained the problem to two people. The second person told me she will contact me and never did.</p> <p> </p> <p>From now on I WILL NOT take calls from unknown numbers so standard bank can keep their products and services. Sies on you. I had no problem with standard bank until today. </p>

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