Rude vs Kind Hard working Agents

I am highly annoyed by a few agents assistance from this bank.. not everyone though..

I have spoken to three agents at this bank and the first two couldn't assist me accordingly..

I had an emergency query to make payment to my wife as I work out of the country. I stopped my cards because I thought it was lost only to find that it wasn't then decided to make contact..

I am fully aware of the protocols and proxedures but the manner of which I was assisted was highly off putting..

The Agent went as far in asking me " how we're you going to provide for your family if you haven't found your cards?" When I told her I need to send my wife money to provide for their daily necessities. I am a father of 10 children and I am the only bread winner. I am not happy with the service I have received and the disrespectful questions that was posed annoyed me to my core.. This agent posed that question not thinking that whether the card was found or not found the dilemma remains the same.. it's not like I would not have asked for asisstance had I not found my cards..mxm

Charlene Governdor to the rescue..extremely polite and well equipped in order to assist.. Charlene assisted us in 5 minutes whereby we wasted 2 hours of our time explaining and struggling with the other agents and not getting any results..

Thank you Charlene for your awesome service and your kindly..May standard bank employ and invest in more people like you.. May the Almighty bless you with all that is good and pure to sustain you in your work place and your home and wherever He might lead you may He grand you ease and more patience of which you already have and understanding and passion for others..Ameen.