Rude Stupid Agent

I phoned in this morning to enquire about my 32 days account, the agent that i spoke to was so rude and unable to provide me with answeres of the question that i had. when i asked to speak to a Supervisor her answer was \ do you want me to drive from here to Rosebank because they are in a meeting". When i asked for her name and surname her answer was \"" clearly you are not listing to me because i gave you my name and surname in the beginning of the call\"" She then decided to hang up on me. I would like a formal apology from standard bank and for deciplinary actions to be taken against her."""