Rude standard bank Cavendish square consultant

I recently went to collect my card and had to wait for 30 minutes before I was called in by a consultant named Lufuo. From the start, she seemed annoyed when I greeted her in my Isuzu language. She asked for my ID, and when I tried to explain that I didn’t have it, she rudely remarked that if I had informed the helpdesk, it didn't mean they would relay the information to her. Her attitude towards me was starkly different compared to how she treated the two white women she assisted before me. She wasn't wearing a name tag either. I explained that I was just passing by Cavendish and remembered to collect my card, which is why I didn’t have my ID with me. She then said she would note in the system that I "stormed off," which I corrected her on. I don't want to interact with her again when I come to collect my card. Her attitude was demeaning and unfriendly, particularly towards her own people. It felt like she judged me based on my appearance and thought she could speak to me disrespectfully. That lady was really rude towards me, had I had time I would have dealt with attitude.