BS
Bongani S
1 reviews | Active since Apr 2021
30 Jul 2025, 16:09
Rude staff members
Poor customer service, misleading operational times on the internet (internet states they are closing at 16:00, I got to Northgate I was told by rude staff that they closed at 15:30)
Branch Manager refused to give me his name
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
30 Jul 2025, 16:18Dear Bongani,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
Standard Bank's reply30 Jul 2025, 16:18
Official
Dear Bongani,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency.
We will be taking a closer look into the issue and will get back to you shortly.
BS
Bongani S's updateReviewer Update
31 Jul 2025, 11:15Amazingly, the same company just a different branch the service is different.
I went to Cosmo Mall branch this morning, I was assisted by Norah Malebati, she was exceptional, well spoken, great customer service and wore a smile throughout.Thank you Norah, this is the Standard Bank I’ve known and been loyal to since 2007
I went to Cosmo Mall branch this morning, I was assisted by Norah Malebati, she was exceptional, well spoken, great customer service and wore a smile throughout.Thank you Norah, this is the Standard Bank I’ve known and been loyal to since 2007
BS
Bongani S's update31 Jul 2025, 11:15
Reviewer Update
Amazingly, the same company just a different branch the service is different.
I went to Cosmo Mall branch this morning, I was assisted by Norah Malebati, she was exceptional, well spoken, great customer service and wore a smile throughout.Thank you Norah, this is the Standard Bank I’ve known and been loyal to since 2007
I went to Cosmo Mall branch this morning, I was assisted by Norah Malebati, she was exceptional, well spoken, great customer service and wore a smile throughout.Thank you Norah, this is the Standard Bank I’ve known and been loyal to since 2007
Standard Bank's replyOfficial
31 Jul 2025, 13:06We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
We have sent this feedback to the relevant department and have no doubt that your kind words will make Norah's day.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
We have sent this feedback to the relevant department and have no doubt that your kind words will make Norah's day.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2025, 13:06
Official
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
We have sent this feedback to the relevant department and have no doubt that your kind words will make Norah's day.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
We have sent this feedback to the relevant department and have no doubt that your kind words will make Norah's day.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***