Rude SPECIALIZED COLLECTIONS CENTRE

Dear Standard Bank

You are a very ************ bank with no morals and staff with staggering attitude problem

October 2018 i had just gotten employment after a very long time of being unemployed. 25th October standard bank took R9546 of my mere R11300 Salary, I enquired and was told by a very deplorable member of the Specialised Collections Centre that I'm a ***** who had planned to run away and not pay my Access Loan and they have every right to do a Debit Reduction Setoff

A refund was refused and I was told to do a payment arrangement with MBD, of which i did. But to my dismay on the 23 of November again another debit reduction setoff was done for R5302

I called the Specialised Collections Centre again, enquiring why another debt set, they informed to go thru multiple hoops and get screenshots from MBD of the arrangement in place I did all that.

Received an email that a refund will be paid back after 72hrs minus just the arranged amount to pay back the loan. Unfortunately this ************ bank decided not to refund me but rather send another email to say my refund has now been rejected after undertaking to pay it.

I'm now told i must contact Daily something something attorneys to make another payment arrangement when I ask about the undertaking for a refund everyone is mum about and all direct me to Daily $$ attorney's

No one has ever told me about any outstanding money i owe accept for my access loan have not received a call about any other account but the access loan which i defaulted on. The holy grail members of the Specialised collections centre refuse to devulge how much i owe.

I'm literally working for standard bank my kids will have the darkest Christmas because of this bank with 0 moral value. From being called a debt dodger to being promised a refund then later rescinding that undertaking leave a bad taste in a customers month.

You do not care about your clients who have remained loyal over the years and this practise of debt reduction set off is not only bad but its the most sickening thing a bank could do.