Rude service personnel and false procedures to queue to queue!

I had visited your Clearwater Mall branch on 29 June, at approx. 10:35 to make a deposit. I was met with a very rude "receptionist" or whatever you call these people to "supposed to help" you as you walk into the branch. For several years, I walk in and join the teller queue for my transactions. Today for the FIRST time, I was stopped by this rude man, telling me I need to "sign in" without greeting me. I had asked since when is this new policy/system/procedure as there is no SIGN anywhere at the entrance stating that I must wait in a queue to queue! He responded by saying it has been in place since last year and I have been "bypassing" them. If he knows me, why didn't he ever come up to me o ask me to "sign in" into the branch every time?? Because he's never around for either too busy gossiping with other members staff but he makes it my fault! Please train your staff to treat YOUR customers with dignity and put up a damn sign in the branch to queue to queue!!! Naturally the branch manager was nowhere to be found to deal with this matter!