RUDE & PATHETIC SERVICE

During the first week of December 2018 I went to Standard Bank to pay my account. It should be mentioned that I pay my account every month by making a direct deposit into Truworth's Standard Bank account. I then got a notification from Truworths that my account was not settled. I immediately went to get my proof of payment to send to Truwortths. i then noted that the teller at Standard Bank had typed the wrong reference number. I notified Standard Bank of this and they advised that they would sort out the problem. But before the staff of Standard Bank advised that they will sort it out they were rude and accessed me of giving the incorrect reference number. I then showed my deposit slip book to them and they then backed off. this is the second time that the same branch typed the incorrect reference number on the system when I make payments to my creditors. This has caused me so much inconvenience and the problem has still not be sorted. In fact Standard Bank has done nothing to assist me due to their negligence. This is unacceptable.