Rude Male Teller

Item: Standard Bank
Rating: 1
Author: nancy B

Went to Standard Bank Cresta Mall and a male Teller treated me like trash . He was at Bureau De change section. He is Venda sadly didn’t get his name . It was Wednesday 16 August 2023 between 11:02am and 11:08am . He asks personal questions rudely. I asked why he can’t send the money and he responded saying if the receiver is not related to me , he can’t help as I tried notify the receiver he asked why am so touched as it doesn’t concern me . No care what so ever . I must stop letting people send me for things that have nothing to do with me .

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

16 Aug 2023, 12:40

Dear Nancy

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

We will be taking a closer a look and will get back to you

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply16 Aug 2023, 12:40

Official

nancy B's updateReviewer Update

16 Aug 2023, 16:55

Thank you will await your response

nancy B's update16 Aug 2023, 16:55

Reviewer Update

Thank you will await your response

Standard Bank's replyOfficial

16 Aug 2023, 16:57

Hello Nancy

Thank you for getting back to us we have escalated this matter to the management team at Cresta.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply16 Aug 2023, 16:57

Official