RUDE IS NOT EVEN THE WORD

About a week ago I received a call from Standard Bank (Credit card division).

Very rude lady - stating that I didn't pay since December. I tried talking to her, that I just wanted to check on my bank about the payment because I am sure that I did pay. She didn't even gave me a chance to speak and when I said I wanted to check she said "what do you want to check, there is nothing to check". I've then put the phone down.

And I did check - I only missed January payment - Completely forgot to do it, so I just immediately paid it.

Now Standard Bank, this is completely unnecessary and rude for your consultants to speak to a client like that - your calls are recorded please go and listen to the call.

Someone else phoned me afterwards - saying they will listen to the call and follow up on the situation. Until today I haven't received another call from anybody.

I want someone to apologize and make up for this rude kind of way treating your clients. I can take away my accounts from you if this is your way of doing things - but with that, my wife will take away her accounts as well, and everyone else I know.

Please sort out your consultants and send them for phone etiquette!!