Rude, impatient, unprofessional Mmakgotso Phatela

I called in to the call centre to find out about a transaction which has not cleared after 3 working days, and i got through to a very rude and unprofessional consultant who was not willing to assist. I greeted her at least four times as she must not have had her head set positioned correctly when she answered my call. She had me repeat my ID number three times as she was not paying attention and instead of explaining procedure she loses her patience as i asked pertinent questions regarding a financial transaction. at no point did she establish the purpose of my call, she just wanted to get me out of the way from the moment she picked up the call. She even cut me off a few times as i tried to explain my predicament. i eventually asked her to transfer me to someone who'd be willing to assist since she wasn't. its quite pitiful that appalling consultants like this get to represent such big companies. poor thing must really hate her job to behave in such a manner