Rude disrespectful agent

I received a call from an agent called Hlapane Serame from the Vehicle asset and finance saying I have an outsanding amount on my account and wanted to know what arrangement I would make. Firstly I had already received a call from another agent on Monday and I had already had this discussion so firstly I was now being hounded. Secondly he quoted an incorrect amount as I had already made the first of three payments for my arrangement. When he asked how much the next payment would be I said iI was not certain. He rudely demanded an amount and when I gave him one then he turned around and said he did not believe me. How dare he call me a **** as a client and a person he doesnt know. Then he proceeded to tell me that I must think about my answer properly because he \cant accept"what I have told him. I then asked him who his manager was and asked to speak to his manqger but he refused. On top of all that he proceeded to drop the phone on me.<br> I have been a Standard Bank customer for 16 years and I am shocked at this kind of disrespect displayed by this man called Hlaphane Serame.! Is this the substandard calibre of people the bank is now hiring?"""