GR
GERT R
1 reviews | Active since Jul 2019
01 Apr 2020, 13:38
Rude Consulting
Today I had the worst customer service experience from Standard Bank and I have been banking with them for years. I have some problems with debit orders and asked if she kan help me. She wanted to help but she told me hur help was not guaranteed. So I told her I dont want something that's not guaranteed. Het answers to me was" ou well then you need to go and talk to the company ". And when I questioned her answer to me she went and put the phone down in my ear! This is unexpected!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Apr 2020, 13:51Dear Gert
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply01 Apr 2020, 13:51
Official
Dear Gert
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's replyOfficial
22 Apr 2020, 09:05Dear GERT RUDOLPH
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply22 Apr 2020, 09:05
Official
Dear GERT RUDOLPH
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***