Rude Consultants on the Phone

<p>I had a representetive of Standard Bank to ask me why I was receiving money into my account, I asked her for more details and she told me that the funds were coming through from Computershare. I told her I am aware of the transaction and that the money was from the shares that I had sold. She laughed in my ear "Your shares" she asked. She said this is the part where you are supposed to say, then she goes on the re-iterate her script. I found her behaviour to be extremely rude and demaning, what is wrong in me saying I had shares and I sold them, like why is she correcting me? STANDARD BANK should do a better job of educating their consultants to be empathetic in future. This girls name was Sbongile Dlala, he nerve she had. </p>