Rude consultants

The Access Loan department have rude consultants who are not well trained, the likes of Andy Lakay who clearly must be taken to a customer service training course, or be removed from a division were he has to communicate with clients , I app**** Access loan online, I gave my prestige Cheque account as it clearly asks of which account the money must come off, then 1 month after the loan approved the debit didn't go off any account, no one called to enquire so I took it will come off this month of May as I could have app**** at a late stage or rather maybe its the policy to give client a breather, this month debit goes off wrong account, my savings account, I called to find out why would account be debiting on the savings instead of cheque and to inform Standard bank to collect the funds still, the Nerve of Andy Lakay telling me I'm in arrears forcing me to make a statement that I am making an arrangement, arrangement for what? No one debited the money end of March, and clearly cared why is this so, otherwise standard bank should have called me to find out if there a problem, I am their client all my life, I never ran to anywhere, A prestige bank card holder, if there was a problem, I have a banker who should have notified me there is a missing link, I am disgusted with standard Bank service I got this morning, and would like Andy Lakay to be taught manners on how to treat customers, and be professional