Rude collections consultant

Item: Standard Bank
Rating: 3
Author: Nthabiseng M

<p>It's a long story concerning an unauthorised double debit on the banks side. I spoke to Maasi at the collections call centre who was rude. She kept insisting that I would be handed over to collections. For an account that's not in arrears!!! </p>

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

27 Jul 2017, 10:40

Dear Nthabiseng Mokoena

Thank you for your posting.

I refer to our telephonic conversations and can confirm that I am attending to this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply27 Jul 2017, 10:40

Official

Dear Nthabiseng Mokoena

Thank you for your posting.

I refer to our telephonic conversations and can confirm that I am attending to this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Standard Bank's replyOfficial

01 Aug 2017, 11:21

Dear Nthabiseng Mokoena

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Standard Bank's reply01 Aug 2017, 11:21

Official

Dear Nthabiseng Mokoena

Thank you once again for your posting.

I refer to our telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

Nthabiseng M's updateReviewer Update

01 Aug 2017, 20:25

Thanks to Clint for constantly following up with me. Excellent service.

Nthabiseng M's update01 Aug 2017, 20:25

Reviewer Update

Thanks to Clint for constantly following up with me. Excellent service.