jC
janine C

1 reviews | Active since Mar 2012

28 Aug 2020, 15:51

Rude Call Centre Agent

Standard Bank Mobile Date Friday 15:36pm I am appalled by Elton, after taking the 3rd attempt by same nr call seeing that im busy with my son and doing homework, and telling him no he cant speak to me he calles back and appart from pushing on whith his sales pitch he has the oddacity to tell me I am being difficult after telling him i am not interested and i am unemployed and my budget as is is streched tight, he still continue and ask if im on contract or pay as you go i tell him it is personal and non of his business he says he is doing his job continuesly cutting me off by speaking over me while im talking! Apart from this being utterly rude it is unproffesional. I truely hope this harrasment from Standard Bank is not the new way of doing business for then one will need to cnsider taking ones business elswhere i cant believe i was spoken to like this.

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Replies (3)
Standard Bank
Standard Bank's reply28 Aug 2020, 16:22
Official
Dear Janine

Thank you for posting your comments. 

Your matter was escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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jC
janine C's update03 Sept 2020, 15:45
Reviewer Update
Its been 4 businessdays and i still have not heard back from Standardbank
Standard Bank
Standard Bank's reply16 Sept 2020, 09:08
Official
Hello Janine

Thank you for allowing us the opportunity to look into your matter. 

We confirm that the matter was adopted and dealt accordingly.

Kind regards 
Complaint Resolution Centre 
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